How We Validate Patient Surveys
Internal Use Only

Healthgrades is committed to ensuring all Patient Satisfaction Surveys are submitted by real patients with feedback related directly to their experience in your care.

Before publicly posting survey results to, we take several steps to prevent patient survey fraud:

  • Verify the user’s information via a confirmation process.
  • Send surveys through a series of validation steps, including monitoring details about the submission.
  • Review free-text comments to ensure they do not violate our user-generated content policies.

Additionally, we use proactive and reactive measures every day to investigate any questionable activity. And you can always flag inappropriate reviews for potential removal.

Terms and Conditions

By submitting the form, the patient also agrees to the terms of the Healthgrades User Agreement, Editorial Policy, and Privacy Policy, and certifies that they or a family member have received care from you.

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