Edit Practices & Office Locations

On the Practice page, you can edit existing practices and office locations, as well as create new ones. You can also combine duplicate practices, adjust the office locations associated with providers, and move office locations to different practices.

The edits made on the Practice page are reflected in the Practice & Office Locations section of the provider profile and vice versa.

The workflows described in this article are written from the perspective of someone who is an authorized representative for more than one provider. If you are a provider OR an authorized representative for only one provider, use the Provider Profile: Add Practices and Office Locations article for the workflows suited to your view.

Edit Practice Details

  1. On the Practice page, choose the Edit option located to the far right of the practice name you want to edit.
  2. In the window that displays, enter/edit information in the following fields:
    • Practice Name. Enter free-text to search for the name of the practice. If you find it in the potential matches, select it. If not, skip selecting it from the list and enter the name of the practice as you know it.  
    • Practice Website. The URL for the practice website must begin with http:// or https:// or you cannot save the entry.
    • Practice Description. Enter up to 1,000 characters of free-text.
  3. Choose Save.

Edit Existing Office Location

  1. On the Practice page, choose the Edit option located near the office location name.
    Note: You yourself cannot edit the address/phone details of an office location if it is connected to Online Appointment Services (OAS). To make these changes, contact 1-844-247-2717 or oassupport@healthgrades.com.
  2. In the Practice field, choose a different practice to associate with the office location if desired.
  3. Edit/add the information in the office location fields as needed. Required fields: Address, City, State, ZIP code, and Office Phone.
    Values you enter in the address-related fields are verified against certified postal addresses before you can save.
  4. If desired, specify/edit office hours. If you do not want to enter office hours at all, choose Remove office hours to collapse the office hours section so you can proceed.
  5. Choose Save.

Add a New Office Location

  1. On the Practice page, choose Add office location... for the practice to which you want to add a new office location, 
  2. Enter office location information. Required fields: Address, City, State, ZIP code, and Office Phone.
    Values you enter in the address-related fields are verified against certified postal addresses before you can save.
  3. If desired, specify office hours. If you do not want to enter office hours at all, choose Remove office hours to collapse the office hours section so you can proceed.
  4. Choose Next.
  5. Required. Select at least one provider to associate with the office location.
  6. Choose Save to add the new office location.

Add/Create a Practice

When you add/create a practice, you are required to add an office location for that practice. For that office location, you are required to enter address details and phone number in order to save. It is optional to enter practice details and office location hours.

  1. On the Practice page, choose the Add another practice option at the end of the list of practices.
  2. Enter practice details:
    • Practice Name. Enter free-text to search among existing practices and verify the practice does not already exist. If you find it in the potential matches, select it. If not, enter the name of the practice to create a new practice.  
    • Practice Website. Enter the URL for the practice website. It must begin with http:// or https:// or you cannot save the practice.
    • Practice Description. Enter up to 1,000 characters of free-text.
  3. Enter office location information. Required fields: Address, City, State, ZIP code, and Office Phone. Values you enter in the address-related fields are verified against certified postal addresses before you can save.
  4. If desired, specify office hours. If you do not want to enter office hours at all, choose Remove office hours to collapse the office hours section so you can proceed.
  5. Choose Next.
  6. Required. Select at least one provider to associate with the office location.
  7. Choose Save to add the new practice/office location.

Add/Remove Providers 

  1. On the Practice page, choose Add/Remove for the office location where you want to update the providers.
  2. The Add/Remove Providers window opens, displaying all the providers for which you an authorized representative.
  3. Choose Update to apply your selections.

Rules for Removing Providers

The following rules govern the removal of providers from office locations.

Connected to Online Appointment Services (OAS)

  • You yourself cannot remove a provider when the office location is connected to OAS. To remove a provider in this case, contact 1-844-247-2717 or oassupport@healthgrades.com for assistance.

Associated with One Office Location

  • You cannot remove a provider from a given office location if it is the only office location the provider is associated with. A message displays in accordingly on the Add/Remove Providers window.
  • You can remove the provider from a given office location when the provider is associated with more than one office location. 

Add/Edit/Remove Office Hours

Note: If the workflow you're in displays an expanded office hours section but you do not want to enter office hours at all, choose Remove office hours. The office hours section collapses and you can proceed.

Add/Edit Office Hours

  1. On the Practice page, choose Add office hours or Edit in the Office Hours section of the desired office location.
  2. Enter details for each day of the week:
    • Per day, choose Open, Open 24 Hours, or Closed. You must specify one of these three values for each day in order to save. 
    • If you choose Open for a given day, you must also enter both an open time and close time in order to save.
  3. Choose Save.

Tip: Use Apply to All to quickly populate all the days with the same information you specified for Monday. You can then alter a given day's details if the information isn't applicable to that day.

Remove Office Hours

  1. On the Practice page, choose Remove in the Office Hours section for the office location.
  2. When prompted, choose Yes, remove.
  3. The office hours are removed and the update is saved.

Combine Duplicate Practices

This is only one approach of several for combining two practices that are duplicates.

Part 1: Move Office Locations / Remove Duplicate Practice

  1. On the Practice page, note the name/details of the practice you want to keep so you can identify it later in these steps.
  2. For the practice you want removed, choose Change Practice for All Office Locations.
  3. In the window that displays, you can move the office locations to 1) another practice associated with your authorized providers OR 2) to a practice you create.
  4. For the purpose of these steps, choose Select for the practice you want to keep (this should be the one you noted in step 1).
    Note: Once you remove all locations for a given practice, that practice no longer displays in your list.
  5. A message displays indicating your success. For the practice you kept, note that all of that practice’s existing office locations display along with the office locations previously associated with the office you removed.

Part 2: Clean Up Office Locations

  1. For the practice you kept in Part 1, compare all the office locations to determine whether there are duplicates. Determine the office locations you’re going to keep and the one(s) you want removed.
  2. If the office location(s) you plan to remove have pertinent information not already recorded, add that information to the office locations you plan to keep.
  3. Once you are satisfied you have one, accurate record of a given office location, choose the X icon for the office location(s) you want to remove. This is a permanent action and cannot be undone.
  4. When prompted, choose Yes, remove.

Change an Office Location's Practice

  1. On the Practice page, choose Change Practice for the specific office location you want to move.
  2. In the window that displays, you can move the office location to 1) another practice associated with your authorized providers OR 2) to a practice you create.
  3. For the purpose of these steps, choose Select for the practice to which you want to move the office location.
    Note: If the office location you're moving is the only one associated with the practice then that practice will no longer display in your list.
  4. A message displays indicating your success. The office location you moved now displays under the practice you selected/created.
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